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Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.

As the name suggests, the device will be restored to its factory state, which means everything will be deleted from your device’s internal storage,įor reference, here are the steps how to do a factory reset: If you enter the correct credentials, the device will be unlocked and will ask you to enter another password.Ģ) If you are unlucky and also forget the Google account credentials, the only way out is by performing a factory reset. It can be a third party email with a separate password. Keep in mind that a Google account does not have to be a Gmail account. Once the popup shows asking for the Google account, make sure that you enter the correct credentials. This can be done by entering the wrong password 20 times.

There are two things that you can try to regain access to your phone.ġ) By forcing the phone to ask for the registered Google account. After several attempts of unsuccessful logins, usually five, the device will then ask you to enter the backup password. Sometimes, even a tiny speck on the screen or on the finger can lead to misreading. Samsung’s fingerprint sensor does not work 100% all the time.